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Quick Links
  1. Why are references required?
  2. What is the referencing fee when applying for a property?
  3. Do I need to show Identification before I move in?
  4. Why do I have to pay a deposit?
  5. Is my deposit refundable?
  6. What contract will I be signing?
  7. Are full time students liable for council tax?
  8. What other costs am I responsible for?
  9. What maintenance is my Landlord responsible for?
  10. Who do I contact if I have a maintenance request?
  11. Who helps me if I have problems with my Landlord?

Tenants FAQ

Why are references required?

Adams & Styles use references to check all applicants’ credit history and also a reference from a former landlord, current employer and previous employer. These references are necessary for us to ensure that you have the means to pay the rent. We check your credit history to check whether you have had any court orders or CCJs against you in the past. The landlord reference is to help us ensure that you are a reliable tenant who pays on time and doesn’t damage the property. You employer reference is to ensure that you are in the employment that you have stated on your application form. However if you have a bad credit history you may still be able to apply for the property, as long as you tell us beforehand. If you mislead us about your credit history then your application will automatically be rejected.

What is the referencing fee when applying for a property?

It is a fee taken from the applicant to ensure the property is reserved for them subject to contracts being accepted. This fee usually includes the cost(s) of referencing each adult who will be moving into the property.


Do I need to show Identification before I move in?
For identity we require a photo style driving license or passport. If you are not a UK citizen of the European Economic Union then you will need to provide evidence of official permission to live in the UK for the term of the proposed tenancy.

Why do I have to pay a deposit?

A security deposit is required in case of any of damage or dilapidation of the property during your tenancy. Adams & Styles hold deposits under one of the Tenancy Deposit Schemes called My Deposits.



Is my deposit refundable?
Your deposit will be held for the duration of the tenancy. At the end of the tenancy you will be checked out of your property and an assessment of damage / dilapidations will be made. Your tenancy agreement will state what can be claimed from the deposit. If any of these items are identified, then your Martin & Co local office will contact you to discuss the proposed deductions.


What contract will I be signing?
You will be signing a Assured Shorthold Tenancy.


Are full time students liable for council tax?
A student does not have to pay council tax if they live in halls of residence or a house where all of the residents are students in full-time education. This is provided that all of the students in the house have supplied the council office with a copy of their tenancy agreement and student certificate.


What other costs am I responsible for?
These will vary but are most likely to include gas, electricity, telephone, water rates, council tax and contents insurance to cover your own possessions.


What maintenance is my Landlord responsible for?
Your Landlord has statutory obligations to maintain and repair certain areas and items in your property. Your Landlord must ensure that:

The gas appliances and pipework at the property are safe and is obliged to have a qualified engineer to test these on an annual basis. You will be provided with a copy of this certificate which should indicate that all of the appliances and pipework are safe.

The electrical appliances that they have supplied to you at the property are safe. They will require access to your property in order for a qualified engineer to conduct this check on an annual basis.

The structure of the building is maintained to include walls, drainpipes, guttering, roof and windows.

However, your Landlord will not be responsible for any damages that you are liable for.


Who do I contact if I have a maintenance request?
Depending on whether the property is fully managed or let only. If the property is fully managed you may contact Adams & Styles informing us about the request, however if the property is not managed through Adams & Styles you will be able to liaise with your Landlord direct.


Who helps me if I have problems with my Landlord?
If your property is fully managed with Adams & Styles then please contact us directly. However if your property is not fully managed then in all instance you must discuss your complaint with your Landlord and if neccassary address the complaint in writing.